Refund policy
30-Day Easy Returns
At www.londonlanestore.com,your satisfaction is our priority. If you’re not completely satisfied, we offer a simple and hassle-free return process.
Return Policy Overview
Return Window
You have 30 days from the date you receive your order to request a return.
Condition of Items
Returned items must be unused, unworn, and in their original condition, including all packaging, tags, and accessories.
Territorial Scope
This return and refund policy applies to purchases made within the United Kingdom.
Support
Our customer support team is here to help make your return as smooth as possible.
Return Costs
Defective or Incorrect Items
If you receive a damaged, defective, or incorrect product, return shipping is free. We will cover all associated return costs.
Change of Mind (Customer Remorse)
If you wish to return an item because you changed your mind, ordered the wrong item, or it doesn’t fit, you will be responsible for the return shipping costs.
Please note: Original shipping fees are non-refundable.
Restocking Fees
We do not charge any restocking fees.
How to Return an Item
-
Contact Us
Email us at info@londonlanestore.com with your order number and reason for the return. -
Pack Your Item
Securely repack the item in its original packaging, including all tags and accessories. -
Ship the Return
Follow the return instructions provided in your return authorization email and drop the package off at the designated carrier.
Refund Process
Inspection
Once we receive your return, we will inspect the item to ensure it meets our return criteria.
Processing Time
Approved refunds are issued within 7 business days after inspection.
Please allow an additional 5–7 business days for the refund to appear on your original payment method, depending on your payment provider.
Exchanges
Need a different size, color, or product?
Contact us at info@londonlanestore.com, and we’ll help you arrange a quick and easy exchange.
Non-Returnable Items
For hygiene and safety reasons, certain items may not be eligible for return. Any non-returnable products will be clearly indicated on the product page before purchase.
Need Help?
If you have any questions about your order or shipping status, feel free to contact our support team at:
Store Name: LondonLaneStore
WareHouse:
25–27 Health Street
NW3 6TR
London
United Kingdom
Email: info@londonlanestore.com
Phone: +44 7700 181959
Customer Service Hours:
Monday – Friday, 9:00 AM – 5:00 PM (GMT)
We aim to respond within 1–2 business days.